The Consumer Protection Act guarantees the following six Consumers Rights:
Right to Safety: The right to be protected against the marketing of goods and services, which are hazardous to life and property.
Right to be informed: The right to be informed about thequality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices.
Right to Choose: The right to be assured, wherever possible, access to a variety of goods and services at competitive prices.
Right to be heard: The right to be heard and to be assured that consumer’s interests will receive due consideration at appropriate fora.
Right to Redressal: The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers.
Right to Consumer Education
The consumer rights protection in india
- In India The Consumer protection act, 1986 is governing consumer protection. Under this law, Separate Consumer Dispute Redress Forums have been set up throughout India in each and every district in which a consumer [complaint can be filed by both the consumer of a goods as well as of the services] can file his complaint on a simple paper with nominal court fees and his complaint will be decided by the Presiding Officer of the District Level. Appeal could be filed to the State Consumer Disputes Redress Commissions and after that to the National Consumer Disputes Redressal Commission (NCDRC). The procedures in these tribunals are relatively less formal and more people friendly and they also take less time to decide upon a consumer dispute when compared to the years long time taken by the traditional Indian judiciary. In recent years, many effective judgment have been passed by some state and National Consumer Forums. The Contract Act of 1982 act lays down the conditions in which promises made by parties to a contract will be legally binding on each other.It also lays down the remedies available to aggregate party if the other party fails to honour his promise. The Sale of Goods Act of 1930 act provides some safeguards to buyers of goods if goods purchased do not fulfill the express or implied conditions and warranties. The Agriculture Produce Act of 1937 act provides grade standards for agricultural commodities and live stock products.It specifies the conditions which govern the use of standards and lays down the procedure for grading, marking and packaging of agricultural produce.